Addressing changes in customer behavior due to the novel coronavirus.


Tips for addressing Changes in Customer Behavior due to the novel coronavirus.


General Good Practices

  • Have a contingency plan in place. Gather employee and supplier contact information, legal, insurance and financial records.

  • Have hand sanitizer and tissues visibly available for employees and customers to use while in your place of business.

  • Monitor your inventory. Make sure you have enough materials on hand and contact your suppliers to stay up to date on any changes in inventory needs or availability of supply.

  • Contact your insurance company to determine if your insurance will cover expenses incurred, liability, or business interruption.


Restaurants and Food Services

  • Consider providing delivery services if you don’t already. Even a limited delivery menu can help maintain business during times of less foot traffic.

  • If you already offer delivery, consider expanding your delivery zone and training additional employees on food delivery processes.


Professional Services

  • Consider remote access and video conference capabilities for employees and clients.

  • Make sure you are equipped at home to run a home office (i.e., find a quiet space, share your cell phone number with clients, create a dedicated phone line, make sure you have access to any documents you may need, have chargers and all tech needs on hand).


Personal Services

  • If customers are weary about public spaces, consider providing in-home services.

  • Consider more lenient cancellation policies if it appears that a customer or employee may exhibit symptoms.

  • Make sure the policies and procedures around home visits are clear to all employees.



Workplace Frequently Asked Questions:



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